Privacy Policy

Last updated: November 23, 2025

Introduction

Welcome to DipCare ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare appointment booking and telemedicine platform.

By using DipCare, you agree to the collection and use of information in accordance with this policy.

Google API Services Data Usage

Data We Access from Google Services

DipCare uses Google Calendar API and Google Meet API to provide scheduling and video consultation features. We access the following Google user data:

• Google Calendar: We access your calendar to create, view, and manage appointment events for your doctor consultations.
• Google Meet: We create Google Meet video conference links for online consultations.
• User Profile Information: Basic profile information (name, email) to identify you and send calendar invitations.

How We Use Google Data

The Google user data we access is used exclusively for the following purposes:

• Appointment Scheduling: Creating calendar events for your confirmed medical appointments with doctors.
• Video Consultations: Generating Google Meet links for online video consultations between patients and doctors.
• Appointment Reminders: Sending calendar notifications to remind you of upcoming appointments.
• Appointment Management: Updating or cancelling calendar events when appointments are rescheduled or cancelled.

Data Storage and Retention

We do not permanently store your Google Calendar data or Google Meet links on our servers. We only use temporary access tokens to perform the requested calendar operations. Once an appointment is created or updated, we do not retain copies of your calendar data beyond what is necessary for the immediate transaction.

Data Sharing

Your Google user data is never sold, rented, or shared with third parties for marketing purposes. We only use this data to provide the healthcare services you requested. Calendar events and Meet links are only shared with the doctor(s) involved in your appointment.

Google API Services User Data Policy Compliance: DipCare's use and transfer of information received from Google APIs adheres to Google API Services User Data Policy , including the Limited Use requirements.

Information We Collect

Personal Information:

When you register or use our services, we collect: Full name, Email address, Phone number, Date of birth, Gender, Address, Medical history and health information.

Medical Information:

Appointment details and consultation notes, Prescriptions and diagnostic reports, Doctor's observations and treatment plans, Payment and billing information.

Technical Information:

IP address and device information, Browser type and version, Usage data and analytics, Cookies and tracking technologies.

How We Use Your Information

We use the collected information for:

• Healthcare Services: Booking appointments, facilitating consultations, and managing medical records.
• Communication: Sending appointment reminders, prescription notifications, and service updates.
• Billing Records: Maintaining consultation and prescription billing records where applicable.
• Service Improvement: Analyzing usage patterns to enhance user experience and platform functionality.
• Legal Compliance: Meeting regulatory requirements and protecting our legal rights.
• Security: Preventing fraud, unauthorized access, and ensuring platform security.

Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS.
• Secure Storage: Personal and medical data is stored in encrypted databases with restricted access.
• Authentication: Multi-factor authentication and secure password requirements for all accounts.
• Access Control: Strict role-based access controls ensuring only authorized personnel can access sensitive data.
• Regular Audits: Periodic security audits and vulnerability assessments.

Data Sharing and Disclosure

We may share your information with:

• Healthcare Providers: Doctors and medical staff involved in your care.
• Service Providers: Third-party services that help us operate the platform (e.g., cloud hosting, email services).
• Legal Requirements: When required by law, court order, or government regulations.
• Business Transfers: In case of merger, acquisition, or sale of assets.

We never sell your personal or medical information to third parties for marketing purposes.

Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data we hold.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Portability: Request transfer of your data to another service provider.
• Revoke Consent: Withdraw consent for data processing at any time (may limit service access).
• Revoke Google Access: You can revoke DipCare's access to your Google account at any time by visiting Google Account Permissions .

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for authentication and security.
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Help us understand how users interact with our platform.

You can control cookies through your browser settings, but disabling some cookies may affect platform functionality.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Data Retention

We retain your personal and medical information for as long as necessary to provide our services and comply with legal obligations. Medical records are retained according to healthcare regulations (typically 7-10 years after the last consultation).

After the retention period, we securely delete or anonymize your data.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

DipCare Support Team

Email: info.dipcare@gmail.com

Phone:+91 6294723105

Website: www.dipcare.in

By using DipCare, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.